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Orders & Shipping

Where do you ship?

We ship worldwide. We have delivered packages to five continents and dozens of countries over the last 10 years. We offer a range of shipping options with varying delivery times which you can select from at checkout.

When will my order arrive?

We aim to deliver your order as quickly as possible. Most orders ship within one business day using the shipping method selected at checkout. Orders to addresses in the US can be delivered in 1-5 days depending on your selection, and to international addresses in 3 or more days depending on the shipping carrier and speed moving through customs. If you have questions or special shipping requirements, please Contact Us anytime.

How are my handmade tools packed and kept safe during shipping?

We go to great lengths to ensure our handmade tools reach you safely. Orders are packed with care in our NYC office using recyclable and environmentally friendly materials wherever possible. A range of box sizes and padding materials ensure each object, whether a sauce pan, one-of-a-kind knife, or pair of chopsticks, ships efficiently and securely. Shipping insurance and signature requirements are sometimes added at our discretion to reduce risks as much as possible. If you have any questions please Contact Us anytime.

Can I track my order?

Yes. Each shipping method we offer, including UPS Ground, UPS Express, and US Postal Service options, provide the ability to track your order. You will receive a clickable tracking number as soon as your package ships, usually within one business day after you complete your order.

What if I need to cancel my order?

Orders that have not yet shipped may be cancelled. Contact Us as soon as possible to cancel an order, and include your name and order number in your message.

Can I exchange my order?

We want you to be happy with your purchase. If you'd like to return or exchange unused items for any reason, please Contact Us within 14 days of your original order date.

See our Shipping & Returns page for additional details about returning handmade objects.

The Tools

How and where are the tools made?

We work with independent artisans and small design shops around the world who hand-craft the items you see here. Many makers work with hand tools and take traditional, analog approaches to their art, often making the tooling and equipment themselves that they then use to make the wares that we bring you. Simple, natural materials are used as well as select specialty ingredients, precious metals, and even certain rare and exotic materials. We tell the story of each tool and each maker throughout our website, and if you have additional questions, please Contact Us anytime.

Are the tools really made to use?

Absolutely. We partner with the finest artists and makers in the world whose work combines form and function in striking ways. No matter how decorative or unique a tool may appear, each is designed and crafted to use daily.

The item I want is sold out. Is it coming back?

We work closely with our artists to keep their tools available to you. Due to their slow, analog, handmade nature available quantities are often limited and they do sometimes sell out. On each product's page is an option to sign up to receive an alert when the tool is back which we recommend doing. We wont' use your email address for any other purpose. And, new products and variations on old products are always being introduced, so keep an eye here, sign up for our newsletter, and follow our Instagram page for new product announcements.

Is my handmade tool a one-of-a-kind?

Many of the tools you see are truly one-of-a-kind objects never to be created again. Even those designs which are produced by our artists in small batches are finished by hand one by one, making each unique, and subtle variations can be expected from one to the next.

How do I care for my handmade tools?

Please visit our Care & Maintenance page for assistance in keeping your tools in peak working order. If you have questions at any time please Contact Us anytime.

What if my tools need maintenance or repair?

We get it, tools that are used and loved daily sometimes need a little extra TLC. There are many great resources across the internet that address various materials and objects, from caring for carbon cookware to polishing silver and stropping and sharpening chef knife edges. Visit our Care & Maintenance page for tips and tricks on caring for various materials you will find in our tools. And feel free to Contact Us anytime if you require additional support.

The Makers

How do you find your makers?

Our founder, Abe Shaw, has worked in and around the worlds of cutlery, craft, and food for over two decades and has forged deep and meaningful relationships with artists, designers, and makers throughout. Using a highly selective process to identify the most talented, creative, and unique artisans, Abe welcomes new makers to the Eatingtools family thoughtfully and in small numbers to ensure the caliber and quality of the collection we curate remains at the levels you expect.

Where are your makers located?

From Hawaii to New York City, Sweden to Spain, Japan to The Philippines to Australia, and many locations in between, our artists span the globe. Wherever the finest culinary tools are crafted, our makers can be found there. From small, one-person workshops to design studios that employee a handful of talented artisans, these craftspeople are closely tied to the communities in which they live and work.

What does it take to become an Eatingtools maker?

Passion, dedication, creativity, and a rare work ethic, are some of the qualities our makers tend to embody. There is no exact formula for what we seek in a maker, but we know it when we see it. If you're interested in joining our family you are welcome to Contact Us anytime, but please be patient, and know that if now is not the right time, that can always change in the future. Whatever you do, keep on making!

What training and experience do your makers have?

Our makers come from all walks of life, but what they all have in common is an unwavering dedication to their craft. Some are world-renowned makers in their field, holding advanced degrees, winners of international awards, and teachers of their of their artistic medium. Others are self-taught artists with decades of hands-on experience. Some follow in the footsteps of family and the generations who came before them. Whatever an individual maker's credentials are, they are all the kind of passionate, boundary-pushing, innovative humans we are honored and privilege to work with every day.